What to do if you have a complaint
What is a complaint?
A complaint can be about anything to do with your service, a person or something else. For example:
Who can make a complaint?
Anyone can make a complaint about a disability service provider. This person may be a person with a disability, a family member, or an advocate.
Each site has a problem/praise form that you can complete, or ask staff, a family member, or a friend to help you fill it in. This will then be saved to your file so that we know we have followed it up for you.
Who can you make a complaint to?
If you are not happy about somehting you can speak to any staff person or Janice Harris or Phil Hose. They will record you complaint to make sure it is followed up. They will take your complaint seriously and understand that the matter is important to you; provide you with answers, apologise if something went wrong, take action to fix the problem and make sure you are happy with how it was managed.
A member of Cooinda’s speaking up committee.
If you are not happy with how your disability service provider has responded to your complaint you can also speak to:
32 Princess Street Warrnambool Vic 3280
Phone: 03 55614584
Valid Advocacy Services
Phone: 03 94164003
Office of the Public Advocate
5th floor 426 Lonsdale Street Melbourne Vic 3000
Phone: 03 96039529
Toll Free: 1800 136 829
Community Visitors if you are living in one of our Villas. They visit regularly or you can call them and arrange a visit.
Your Support Co-ordinator.
All complaints will be responded to within 3 days unless you cannot be contacted or have lodge the complaint anonymously. Complaints may be resolved within 1 week unless investigation is required which may take up to two weeks. All complaints are forwarded to the Board of Management and used to make improvements to our services.
If you wish to continue and make an online complaint submission please fill in the form below: